We always ensure that our customers are satisfied with the products they purchase from us, and that’s why we’re always ready to assist customers who aren’t satisfied. Here, we will discuss some of our refund policies – which describe how one can return medicines purchased online from us and receive a refund. We’re always here for you.

I no longer need the medication because my prescription has changed, can you help?

Next Day provides sleeping pills, painkillers, and anti-anxiety medicines to patients. However, our customers are not eligible for a refund if they change their treatment plan based on their condition or some other reason. Patients should consult with their physician before placing an order at Next Day.

I received the incorrect product, what can be done?

If you have received the wrong product and would like a replacement or refund, it is your duty to inform us within 48 hours of receiving your order. Failure to do this will waive your right to a refund or replacement.

My order arrived damaged, can you help?

If you discover any damage in the packaging or have any questions or concerns related to the medicines purchased, please contact our customer care team using the contact form or live chat on our website.

I received my order but I have changed my mind, can I return my medication?

No. We do not accept returns of any medications that have left our storage depot. We cannot restock any medications that have been used unless the refund is due to damage. Please notify us within 24 hours of delivery if such damage occurs. Next Day may reduce the refunded amount that you request if such a request is accepted.

To discuss any of the above, feel free to contact our customer care team using the form on the contact page or using live chat. We’re here to help!

I have not received my order, can I get a refund?

We do not refund orders that do not arrive. We do however replace missing orders. From time to time, orders can go missing in the postal system. Our policy is to always ensure the customer receives the order.

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